FAQ

Creating an account at SpinGrande Casino is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage, then complete the registration form with your personal details, including your name, date of birth, email address, and phone number. You'll need to create a username and password for your account. Make sure to use accurate information as this will be verified during the KYC process when you make your first withdrawal. After submitting your details, you'll receive a confirmation email with a verification link. Click this link to activate your account, and you'll be ready to make your first deposit and claim the welcome bonus using the code GRANDE1.

SpinGrande Casino offers an impressive welcome package worth up to $1,000 plus 500 Free Spins for new players. This bonus is divided across your first three deposits. To claim the first part of this bonus, use the code GRANDE1 when making your initial deposit of at least $20. The bonus structure works as follows: Your first deposit receives a match percentage with a portion of the free spins, while the second and third deposits unlock additional bonus funds and the remaining free spins. Each deposit bonus comes with specific wagering requirements that must be completed before any winnings can be withdrawn. Be sure to read the complete terms and conditions before claiming the offer to understand the playthrough requirements and game restrictions.

SpinGrande Casino offers various secure payment options to accommodate different player preferences. For traditional banking methods, we accept Visa and MasterCard credit/debit cards, as well as Bank Wire Transfers for larger transactions. For players who prefer cryptocurrency, we support Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC), offering faster processing times and enhanced privacy. We also offer eZeeWallet as an e-wallet option. The minimum deposit amount is $20 across most payment methods, while withdrawal minimums may vary depending on your chosen method. Cryptocurrency withdrawals typically process faster (within 24 hours) compared to traditional banking methods (2-5 business days). All transactions are protected with advanced encryption technology to ensure your financial information remains secure.

Withdrawing your winnings from SpinGrande Casino is a straightforward process. First, log into your account and navigate to the Cashier or Banking section. Select 'Withdraw' and choose your preferred payment method from the available options, which include Bank Wire Transfer, Bitcoin, Ethereum, Litecoin, and eZeeWallet. Enter the amount you wish to withdraw (minimum amounts vary by method) and provide any required payment details. For first-time withdrawals, you'll need to complete the KYC verification process by submitting identification documents. Once your withdrawal request is submitted, our team will process it within 24-48 hours. Cryptocurrency withdrawals typically complete faster than traditional banking methods. Keep in mind that any active bonuses with unfulfilled wagering requirements may affect your ability to withdraw, so ensure all bonus conditions are met before requesting a payout.

At SpinGrande Casino, our bonus wagering requirements are designed to be fair while maintaining the integrity of our promotional offers. For the Grand Welcome Bonus (up to $1,000 + 500 Free Spins), the standard wagering requirement is 35x the bonus amount. This means if you receive a $100 bonus, you'll need to place bets totaling $3,500 before withdrawing any associated winnings. For free spins, the wagering requirement applies to the winnings generated from those spins. Different game categories contribute differently toward meeting these requirements: slots typically contribute 100%, while table games like blackjack and roulette may contribute 10-20%. Video poker usually contributes around 20%. Remember that not all games are eligible for bonus play, and playing certain excluded games while having an active bonus may void your bonus and winnings. The complete list of game contributions and excluded titles can be found in our bonus terms and conditions.

SpinGrande Casino partners with some of the most respected software providers in the industry to deliver a diverse and high-quality gaming experience. Our game library features titles from Betsoft, known for their cinematic 3D slots; NetEnt, famous for games like Starburst and Gonzo's Quest; Pragmatic Play, offering popular titles like Wolf Gold; and Evolution Gaming, the leader in live dealer experiences. We also feature games from Big Time Gaming (creators of the Megaways mechanic), Hacksaw Gaming, NoLimit City, Novomatic, and Red Tiger Gaming. This diverse selection ensures players can enjoy everything from classic slots like Book of Ra Deluxe and Sizzling Hot to innovative video slots, progressive jackpots, and authentic live dealer games. Our game library is regularly updated with new releases, ensuring fresh content for our players to enjoy.

Yes, SpinGrande Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly across iOS and Android devices without requiring any app downloads—simply visit our website through your mobile browser. The responsive design automatically adjusts to your screen size, providing an optimal gaming experience whether you're using a phone or tablet. Nearly all our games, including popular slots like Book of Ra Deluxe and Haul of Hades, are mobile-compatible thanks to HTML5 technology. You can also access account features like deposits, withdrawals, and claiming bonuses directly from your mobile device. The mobile platform maintains the same security standards as our desktop site, ensuring your personal and financial information remains protected while gaming on the go.

SpinGrande Casino is committed to providing a fair gaming environment through multiple safeguards. All our games use Random Number Generators (RNGs) that are regularly tested and certified by independent auditing organizations to ensure truly random outcomes that cannot be manipulated. We exclusively partner with reputable software providers like NetEnt, Evolution Gaming, and Pragmatic Play, who maintain their own rigorous fairness standards and certifications. Each game on our platform has a theoretical Return to Player (RTP) percentage that's published and available for players to review before playing. Additionally, we maintain transparent policies regarding bonus terms, wagering requirements, and withdrawal conditions. Our commitment to fair play extends to responsible gambling tools that allow players to set deposit limits, take time-outs, or self-exclude if needed. This comprehensive approach to fairness ensures that all players have an equal opportunity to win while enjoying our games.

SpinGrande Casino supports multiple currencies to accommodate players from different regions. We currently accept Euro (EUR) as our primary fiat currency option. For cryptocurrency enthusiasts, we offer Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC) as alternative payment options. When you register, you'll select your preferred currency, which will become your account's default currency. Once chosen, this cannot be changed, so select carefully based on your preferred payment method. All bonuses and promotions will be credited in your account currency. For cryptocurrency users, the exchange rate at the time of transaction will be applied when converting to or from your account balance. This multi-currency approach provides flexibility while allowing players to avoid unnecessary conversion fees when depositing and withdrawing.

The verification (Know Your Customer or KYC) process at SpinGrande Casino is a security measure required before processing your first withdrawal. This procedure helps prevent fraud and ensure compliance with regulatory standards. When you request your first withdrawal, you'll need to provide documents that verify your identity, address, and payment method. For identity verification, we accept a valid government-issued ID (passport, driver's license, or national ID card). For address verification, you'll need to submit a recent utility bill or bank statement (issued within the last 3 months) showing your name and address. If you're using a credit/debit card, you'll need to provide images of the card (with the middle digits covered for security). For cryptocurrency withdrawals, we may request proof of wallet ownership. Documents can be uploaded directly through your account portal, and our team typically reviews submissions within 24-48 hours. Once verified, future withdrawals will process more quickly.

SpinGrande Casino is committed to promoting responsible gambling through various player protection tools. We offer deposit limits that allow you to control how much you can deposit daily, weekly, or monthly. Time limits can be set to manage how long you spend on our platform, with optional alerts to notify you when you've reached your predetermined gaming time. Self-assessment tests are available to help you evaluate your gambling habits. For players who need a break, we provide time-out options ranging from 24 hours to 6 weeks, during which you cannot access your account. In more serious cases, our self-exclusion program allows you to block access to your account for 6 months up to 5 years. We also provide reality checks (periodic notifications about your gaming session time and money spent) and loss limits to prevent excessive losses. All these tools can be activated through your account settings or by contacting our support team.

If you encounter technical issues while playing at SpinGrande Casino, there are several troubleshooting steps you can take. First, refresh your browser or restart the game to resolve minor glitches. Ensure your internet connection is stable and try clearing your browser cache and cookies, as these often resolve loading and performance issues. If you're using a mobile device, check that you have sufficient storage space and that your operating system is updated. For persistent problems, our customer support team is available 24/7 via live chat directly on our website or email at support@spingrande.com. When reporting an issue, include details like the game name, the device and browser you're using, and a description of the problem (screenshots are helpful if possible). In cases where a game disconnects during play, our system automatically saves your progress, and any bets or winnings will be properly credited once you reconnect.

SpinGrande Casino offers multiple customer support channels to ensure you can always get help when needed. Our most immediate option is the 24/7 live chat feature accessible directly from our website—simply click the chat icon in the bottom corner of any page to connect with a support agent within minutes. For less urgent inquiries or more complex issues, you can email our support team at support@spingrande.com, with typical response times of 24 hours or less. We also maintain a comprehensive FAQ section on our website that addresses many common questions and can provide immediate answers without waiting for assistance. Our customer support team is trained to handle inquiries in English regarding account verification, deposits and withdrawals, bonus terms, technical issues, and responsible gambling. For your security, our support agents will never ask for sensitive information like your password or full credit card details.